You can request a return within 7 days of delivery. Requests made after 7 days cannot be accepted.
2. Eligible Items
The item must be unused, unwashed and in its original condition.
Original packaging, tags and accessories must be included.
Items marked "non-returnable" on the product page are not eligible.
3. Damaged, Defective or Wrong Items
If your item arrives damaged, defective or not as ordered, email us at info@znaura.com within 48 hours of delivery with your Order ID and clear photos of the product and packaging. We will offer a replacement or a refund at no extra cost to you.
4. How to Request a Return
Email info@znaura.com with your Order ID, the item name and the reason for return. Please do not ship the item back until our team has confirmed your request.
5. Return Shipping
Change of mind: return shipping is paid by the customer.
Damaged, defective or wrong item: Znaura covers the return shipping.
6. Refunds
Prepaid orders: refunds are made to the original payment method within 5 to 7 business days after the returned item is received and checked. Your bank may take additional time to show the credit.
COD orders: since payment is made on delivery, refunds for COD orders are made by bank transfer or UPI to the account details you provide, within 5 to 7 business days after the returned item is received and checked. We will ask for these details by email.
Shipping charges paid by you are non-refundable, except for damaged, defective or wrong items.
7. Exchanges
Size or colour exchanges depend on availability. Email us first to confirm.
8. Cancellations
You can cancel an order by emailing us before it is shipped. Once an order has been shipped, the standard return process applies.
